Shipping and returns policy

Shipping & Returns Policy

Last updated: September 1, 2026

Thank you for shopping with SER.

This policy explains our shipping, cancellation, return, exchange, and refund procedures.

1. Domestic Shipping — South Korea

We provide free standard shipping within South Korea.

Orders are normally delivered within approximately 7–10 business days after payment has been confirmed.

SER may select an appropriate domestic courier depending on the destination and availability.

Delivery times may be longer during holidays, promotional periods, or due to circumstances outside our control.

2. International Shipping

We ship internationally to selected destinations.

International shipping fees are calculated and displayed during checkout.

International delivery times vary depending on the destination, shipping method, customs procedures, and other circumstances outside our control.

The customer is responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated during checkout.

Customers are also responsible for providing accurate shipping and contact information.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, or because the customer fails to pay applicable customs charges or accept the delivery, additional shipping or other costs may apply.

3. Delivery Problems

Please check your order when it arrives.

If your package appears to be damaged, please contact us as soon as possible and provide photographs of the package and product.

If you receive the wrong product or your order is missing an item, please contact us at:

contact@sergroupkorea.com

We will review the issue and provide an appropriate solution.

4. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been shipped may generally be cancelled.

Once an order has been shipped, the cancellation may need to be handled as a return.

5. Returns for Change of Mind

Under applicable Korean law, consumers generally have the right to withdraw from an online purchase within 7 days from receiving the product, subject to statutory exceptions.

To request a return, please contact us within the applicable return period at:

contact@sergroupkorea.com

Products should be returned in their original condition, with all included accessories, packaging, tags, and other items where applicable.

A return may be refused where the product has been damaged, substantially used, or otherwise falls within a statutory exception to the right of withdrawal.

For returns due to a customer's change of mind, the customer is generally responsible for the reasonable return shipping cost, unless otherwise required by applicable law.

6. Defective, Damaged, or Incorrect Products

If a product is defective, damaged during delivery, or different from the product ordered, please contact us as soon as possible.

Where the issue is attributable to SER or the delivery process, SER will provide an appropriate remedy in accordance with applicable law, which may include a replacement, exchange, repair, or refund.

In such cases, SER will generally bear the applicable return shipping costs.

Please provide photographs or other information about the issue when contacting us, as this may help us process your request more quickly.

7. Products That Cannot Be Returned

A return may not be available where permitted by law, including situations where:

the product has been damaged due to the customer's responsibility;
the product's value has substantially decreased because of the customer's use or partial consumption;
the product has been customized or individually produced at the customer's request, where applicable;
the product cannot reasonably be resold due to its condition; or
another statutory exception to the right of withdrawal applies.

These exceptions will not be applied where applicable law requires the customer to retain the right of withdrawal.

8. Refunds

Once an approved return has been received and inspected, we will process the refund in accordance with applicable law and the payment method used for the purchase.

Refunds will generally be made to the original payment method.

The time required for funds to appear in your account may vary depending on the payment provider or financial institution.

Where a return is due to a defect, incorrect product, or other reason attributable to SER, we will handle the refund and return shipping in accordance with applicable law.